At Helpy, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect from customers, how we use and protect that information, and the rights you have regarding your personal data.
We collect the following types of personal information from customers:
Personal Identification Information: Name, email address, phone number, and billing information.
Payment Details: Credit card details and other payment information necessary for processing transactions.
Service Usage Data: Information on services you request or purchase, including service providers you interact with.
Technical Data: Information about the device you use to access our platform, including your IP address, browser type, and cookies.
Your information is used for the following purposes:
To process and fulfill your transactions.
To communicate with you about your requests and services, including updates and support.
To personalize your experience on the platform, including suggesting relevant services.
To send you marketing communications, provided you have opted-in to receive them.
To improve the platform's functionality and user experience.
We take data security seriously and employ industry-standard encryption technologies to protect your personal information. We also use secure payment gateways to handle financial transactions, and your credit card information is never stored on our servers.
We do not sell or share your personal information with third parties, except in the following cases:
To third-party service providers necessary for the operation of the platform, such as payment processors or email service providers.
When required by law, such as to comply with legal processes or regulations.
We retain your personal information for as long as needed to fulfill the purposes outlined in this policy or as required by law. If you wish to have your data deleted, you may request deletion by contacting us directly.
You have the following rights regarding your personal data:
Access to the data we have collected about you.
The right to correct or update your personal information.
The right to withdraw consent for marketing communications at any time.
Helpy uses cookies to enhance user experience, track usage patterns, and improve the platform’s functionality. By using our platform, you consent to the use of cookies. You can disable cookies in your browser settings, but this may impact your experience on the platform.
We may update this Privacy Policy from time to time. Any changes will be communicated to you via email or posted on the platform. The updated policy will be effective as of the date posted.